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Shipping & Returns

 

Postage is FREE


On all except the smallest orders!

Providing that your order is above a certain value (and not too heavy) - postage is FREE to all UK and European destinations, together with most major worldwide destinations.

Dolls' House Parade uses order value to decide on shipping charges. * However, for orders shipping ex UK an additional weight related charge might be made on heavier items. The products will be clearly marked as a heavy item. *

Please see below for our table of charges:

 

Destination

Order Value

Postage Charge

Weight Surcharge

UK Under £25 £2.95 Nil
UK £25 & Over  FREE Nil
 Europe  Under £75  £4.95  Over 1Kg - then £2.50 per Kg*
 Europe  £75 & Over  FREE   Over 1Kg - then £2.50 per Kg*

 Rest of World Ex Europe & UK

Under £75  £7.95  Over 1Kg - then £4.50 per Kg*
 Rest of World Ex Europe & UK £75 & Over   FREE   Over 1Kg - then £4.50 per Kg*

 

 

You will be notified at the time of ordering (in the checkout screens) what the shipping charge is, before you agree to the payment. However, in addition to these charges there might be rare instances where we have to make an additional charge for postage. In this instance we will inform you, by return e-mail, of the costs involved and await your acceptance before continuing with the processing of your order.

Houses - Please Note

Houses shipped ex UK might incur an additional charge for postage (due to the high costs involved). Charges will vary according to weight and destination. But we will inform you, by return e-mail, of the costs involved and always await your acceptance before continuing with the processing of your order.

N.B. In all cases we will always charge postage for houses at less than the cost price.

 

For UK orders second class post or an equivalent service is used.

For overseas orders methods of delivery will vary depending on the size of package and destination. You will be informed of the method and the expected delivery time with the confirmation of your order.

For urgent orders we will be happy to quote for express delivery services.

If you have any questions or comments about our postage charges, please feel free to contact us.

 

 

Our aim is to dispatch your goods to you within 24 hrs from when we receive your order.

In order to help the environment we recycle packaging wherever possible.

We do not take any money from your card until the goods are ready for dispatch.

We always keep large quantities of stock - however, if an item of stock on your order is not available you will be informed by e-mail and given three options:

1. to place the item on "back order"

2. to change your order accordingly

3. an alternative item will be suggested

Please remember postage is FREE (depending on your order details - see notes) to all UK or European destinations as well as most destinations throughout the world.

If you have any questions or comments about our dispatch procedures, please feel free to contact us.

 

 

  

"Your satisfaction is our priority"

Dolls' House Parade abides by all relevant Consumer laws and directives and in some cases exceeds their requirements.

You may cancel your order, for any reason, within 10 working days of receiving the goods. To cancel your order and obtain a full refund, simply return the goods to:

 

Returns Department,

Dolls House Parade,

4A, Royal Parade,

Chislehurst, Kent BR7 6NR

England.

 

Goods should be returned in their original packaging, where possible, and always in a condition fit for re-sale.

In addition - if, following your Internet order, you are not completely satisfied with any item from Dolls' House Parade, you may return it for a full refund to the above address within 30 days of the date of receipt.

Goods should be returned at the customer's expense, in their original packaging, where possible, and in a condition fit for re-sale. Where costs are incurred by Dolls House Parade in the collection of the goods, this amount will be deducted from any refund due. It is our policy to refund monies within 3 working days of receipt of the returned goods, however this will, in any case, be no later than 30 days from the date of cancellation.

Refunds can only be given on items received by us. We therefore suggest a form of recorded postage is used when returning items to Dolls' House Parade.

Please note that these rules do not apply in cases where customers have ordered goods either to their own specifications or where the goods have been personalised in any way.

Please note that our returns policy in no way affects your statutory rights.

If you have any questions or comments about our returns / cancellation policy, please feel free to contact us.

 

 

 

 

 

 

Dolls' House Parade  

Friendly Staff

Professional Service

  4a, Royal Parade, Chislehurst, Kent, BR7 6NR UK

Telephone: 020 8295 0688   Fax: 020 8295 1061
International - Tel: +44 20 8295 0688   Fax: +44 20 8295 1061
Email:
enquiries@dhpf.co.uk
© Copyright 2002 - 2010 Dolls House Parade.
All rights reserved.

 

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